Customer service

If you require a dedicated solution, you can contact our Sales Department at sales@fakrousa.com. The FAKRO Sales Department accepts all inquiries about our roof windows and other products from our extensive product line. Orders must be placed by email and are processed according to our standard terms and conditions. This also applies to orders for non-standard products. 

Our Research and Development Department is responsible for developing solutions for non-standard projects. Costs and designs must be approved by the customer and a 50% deposit is required up front before production can start.
 

Skylights

In order to identify your skylight, you need to find an information plate. Information plate is a small aluminum plate stapled to every FAKRO product. Every plate contains a  product code, short product description, as well as a date of the production. Data shown on the plate also includes the size of the product, which is especially important when you want to buy an accessory like venetian blind or order any spare parts.

Roof windows

Every window has an identification label, which is located in the top right corner of the sash. The identification label enables easy product identification and has details of product type, dimensions and production code.

Flat roof windows

Data plate is situated on the lower part of the frame (on the left side) and it is visible after opening the sash.

Attic ladders

Data plate in FAKRO attic ladders is situated on the inner part of the front, shorter box element in the upper left corner:

• attic ladders produced after August 2014

laser burned plate

 

 

a - attic ladder type
b - dimensions
c - production code