For technical assistance, please call us at (630) 543-1010. If you need parts, contact our service department via email at service@fakrousa.com. For expedited service, please send us a photo of the product's identification plate and a picture of the product showing the damaged part. More information on where to find the identification plate can be found further down this page.
If you require a dedicated solution, you can contact our Sales Department at sales@fakrousa.com. The FAKRO Sales Department accepts all inquiries about our roof windows and other products from our extensive product line. Orders must be placed by email and are processed according to our standard terms and conditions. This also applies to orders for non-standard products.
Our Research and Development Department is responsible for developing solutions for non-standard projects. Costs and designs must be approved by the customer and a 50% deposit is required up front before production can start.
In order to identify your skylight, you need to find an information plate. Information plate is a small aluminum plate stapled to every FAKRO product. Every plate contains a product code, short product description, as well as a date of the production. Data shown on the plate also includes the size of the product, which is especially important when you want to buy an accessory like venetian blind or order any spare parts.
FVE P1 48/46 -skylight and glass type; size
68968 - skylight code
2192 - production date
01 8823 - production code
Every window has an identification label, which is located in the top right corner of the sash. The identification label enables easy product identification and has details of product type, dimensions and production code.
a- Window type
b-Window dimensions
c- Production code
Data plate is situated on the lower part of the frame (on the left side) and it is visible after opening the sash.
Data plate in FAKRO attic ladders is situated on the inner part of the front, shorter box element in the upper left corner:
laser burned plate
a - attic ladder type
b - dimensions
c - production code
FAKRO AMERICA LLC
39 West Factory Road
Addison, IL 60101
tel: 630 / 543-1010
fax: 630 / 543-1011
Contact Fakro Head Office by e-mail below
e-mail: service@fakrousa.com
Copyright © 2023 FAKRO. All rights reserved.
Monday | 8AM - 4PM |
Tuesday | 8AM - 4PM |
Wednesday | 8AM - 4PM |
Thursday | 8AM - 4PM |
Friday | 8AM - 4PM |
Saturday | Closed |
Sunday | Closed |
FAKRO America, LLC. 39 W Factory Rd, Addison, IL 60101 (630) 543-1010 |